FAQ

Hotel Partners FAQ

We've tried to answer any questions you may have about becoming a partner here. If you have a question about making a hotel booking with Eco Hotels, please see FAQ below.

How can I register with EcoHotels.com?

 Fill in the “Hotel sign up!" form and click on "send form". Your hotel will be evaluated for participation. The next step is to sign our hotel agreement and finalise your participation by uploading information on the EcoHotels.com extranet.

Are there any charges to register?

 We do not charge anything to register your hotel with  EcoHotels.com. You only pay a commission over the booked room nights for your hotel through EcoHotels.com.

How do I update availability, rates and other information?

 You can update availability and rates online via the  EcoHotels.com extranet. Our team will assist you in making changes to content, rates and/or availability of rooms.

How do I receive the confirmation for a reservation?

 You will receive the confirmation by email and in your extranet overview (after a booking is made online).

Where and when does the guest pay for his/her hotel invoice?

Guarantees, deposits, or pre-payments may be required to reserve a hotel booking in advance of the hotel stay.

·         Guarantee

A charge is not made to the credit card. Rather, the card number is held against a cancellation that violates the hotel's cancellation policy. The guest pays at the hotel upon arrival or departure. 

·         Deposit

Credit Card: A charge is made to the credit card (typically one night's stay). If the booking is cancelled, the deposit is forfeited to the supplier.

·         Pre-Payment

Requires payment at the time of booking for part or all of the hotel stay at the time of booking.

If the booking is cancelled, the amount or availability of a refund varies according to the conditions associated with the specified booking conditions

Some hotels do not require a credit card guarantee or deposit. Typically, these hotels will guarantee the room for a specific arrival time, such as 6:00 PM. If the traveller does not check in by the guaranteed time, the room will not be held for them.

What can I do to receive more business through EcoHotels.com?

 It is important to offer the best room rates and the best possible availability. Furthermore, having a truthful and informative hotel description including actual photos of your hotel will help us sell your rooms. Our team will support you in getting the best out of the  EcoHotels.com website.