Hard Rock Hotel Riviera Maya

EarthCheck Certified EarthCheck Certified

Riviera Maya / Playa del Carmen, Mexico Carretera Cancun-Chetumal KM 72

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Hotel Story

Hard Rock Hotel Riviera Maya

Bordered by a private white sand beach and lush tropical landscapes, this decadent luxury resort pulls out all the stops for an unreal holiday for families and couples alike. The resort is situated near Playa del Carmen on the Mayan Riviera, less than 50 kilometres from the pre-Colombian Mayan ruins of Tulum. Visitors will have many opportunities to explore the area with excursions to Tulum and Chichen-Itza archaeological sites, and can swim with dolphins or even tour the Hard Rock sister hotel in Cancun. Each room offers generous proportions, a hydro spa bathtub, private balcony, and a range of state-of-the-art amenities, all decorated with vibrant colours and textures. Guests will delight in the private beach, children's pool and family pool, and the resort also offers a sophisticated and opulent adults-only hotel with four pools, nine imaginative restaurants and six lavish bars exclusively for adults.

Popular Hotel Amenities
Parking and Transport
Car park
Airport Transfer (Extra cost may be applicable)
Transfer service
Secure parking
Health
Spa facilities
Steam bath
Massage (Additional charge)
Hairdressing salon
Beauty salon
Hot tub
Spa treatments
General
24-hour reception
Wi-Fi
Laundry facility
Terrace
Garden
Hotel Safe
Elevator / Lift
Smoking area
Cloakroom
Mobile phone coverage
Shop
Air conditioning in public areas
Parasols
Sports
Gym/Fitness center
Tennis
Volleyball
Basketball
Golf
Diving
Aerobics
Aqua fit
Golf practice facility
Entertainment
Sauna
TV lounge
Game room
Billiards
Outdoor freshwater pool
Theatre / auditorium
WaterSlides
Kids’ club
Nightclub
Entertainment programme for children
Poolside snack bar
Sun loungers
Food and Drink
Restaurant
Bar
Breakfast
Lunch
Vegetarian meal
Room service
Highchairs
All inclusive with alcoholic drinks top brands
Café
Show cooking
Buffet dinner
Buffet lunch
Snacks
À la carte dinner
Air conditioning in Restaurant
Swim-up bar
Breakfast buffet
Business
Conference room
Meeting room
Business centre
Projector
Secretarial service
Services
Clothes dryer
Laundry Service
Currency exchange facilities
Babysitting/child services (Additional charge)
Concierge
Luggage Storage
Newspapers
Fax & Photocopy Service
24-hour security
Bellboy service
Bicycle storage
Multilingual staff
Accessibility
Wheelchair-accessible
Close by
Private beach area
Things to keep in mind
Deposit on arrival
Identification card at arrival
Minimum check-in age
Cleanliness & Safety
Medical service
Methods of Payment
American Express
MasterCard
Visa
Hotel type
hotel
Distances (in meters)
Airport
Beach
City centre
Entertainment Area
Golf course
Harbour
Nearest Bus / Metro Stop
Room facilities (Standard room)
220V power supply
Alarm clock
Balcony
Bathrobes
Bathtub
Cable TV
Centrally regulated air conditioning
Desk
Direct dial telephone
Hairdryer
Individually adjustable air conditioning
Ironing set
Make-up mirror
Minibar
Safe
Shower
Tea and coffee making facilities
Toiletries
TV
Wake-up service
Welcome pack
Wheelchair-accessible
Wi-fi
Rooms
Hotel Facilities
Sustainable Initiatives
  • EarthCheck certified
General
  • 24-hour reception
  • Wi-Fi
  • Laundry facility
  • Terrace
  • Garden
  • Hotel Safe
  • Elevator / Lift
  • Smoking area
  • Cloakroom
  • Mobile phone coverage
  • Shop
  • Air conditioning in public areas
  • Parasols
Entertainment
  • Sauna
  • TV lounge
  • Game room
  • Billiards
  • Outdoor freshwater pool
  • Theatre / auditorium
  • WaterSlides
  • Kids’ club
  • Nightclub
  • Entertainment programme for children
  • Poolside snack bar
  • Sun loungers
Food and Drink
  • Restaurant
  • Bar
  • Breakfast
  • Lunch
  • Vegetarian meal
  • Room service
  • Highchairs
  • All inclusive with alcoholic drinks top brands
  • Café
  • Show cooking
  • Buffet dinner
  • Buffet lunch
  • Snacks
  • À la carte dinner
  • Air conditioning in Restaurant
  • Swim-up bar
  • Breakfast buffet
Parking and Transport
  • Car park
  • Airport Transfer (Extra cost may be applicable)
  • Transfer service
  • Secure parking
Services
  • Clothes dryer
  • Laundry Service
  • Currency exchange facilities
  • Babysitting/child services (Additional charge)
  • Concierge
  • Luggage Storage
  • Newspapers
  • Fax & Photocopy Service
  • 24-hour security
  • Bellboy service
  • Bicycle storage
  • Multilingual staff
Sports
  • Gym/Fitness center
  • Tennis
  • Volleyball
  • Basketball
  • Golf
  • Diving
  • Aerobics
  • Aqua fit
  • Golf practice facility
Close by
  • Private beach area
Cleanliness & Safety
  • Medical service
Accessibility
  • Wheelchair-accessible
Business
  • Conference room
  • Meeting room
  • Business centre
  • Projector
  • Secretarial service
Health & Safety (COVID)
  • Health&Safety Rating: 4
Things to keep in mind
  • Deposit on arrival
  • Identification card at arrival
  • Minimum check-in age
Methods of Payment
  • American Express
  • MasterCard
  • Visa
Health
  • Spa facilities
  • Steam bath
  • Massage (Additional charge)
  • Hairdressing salon
  • Beauty salon
  • Hot tub
  • Spa treatments
Hotel type
  • hotel
Room facilities (Standard room)
  • 220V power supply
  • Alarm clock
  • Balcony
  • Bathrobes
  • Bathtub
  • Cable TV
  • Centrally regulated air conditioning
  • Desk
  • Direct dial telephone
  • Hairdryer
  • Individually adjustable air conditioning
  • Ironing set
  • Make-up mirror
  • Minibar
  • Safe
  • Shower
  • Tea and coffee making facilities
  • Toiletries
  • TV
  • Wake-up service
  • Welcome pack
  • Wheelchair-accessible
  • Wi-fi
EarthCheck Certified
Hard Rock Hotel Riviera Maya is sustainably certified

EarthCheck Company Standard provides organizations with a framework for environmental and social sustainability. This Standard includes requirements specific to quality, environment, occupational health and safety, risk management, and corporate social reporting, and its elements can be integrated with those of other management systems. The Standard ensures a high level of alignment to ISO14001, ISO50001, ISO26000, ISO9001, the GRI, the HCMI, the SDGs, and the GSTC Criteria.

EarthCheck Company Standard provides organizations with a framework for environmental and social sustainability

This Standard includes requirements specific to quality, environment, occupational health and safety, risk management, and corporate social reporting, and its elements can be integrated with those of other management systems. The Standard ensures a high level of alignment to ISO14001, ISO50001, ISO26000, ISO9001, the GRI, the HCMI, the SDGs, and the GSTC Criteria.

EarthCheck Certified
Need To Know
  • Check-in from 15:00
  • Check-out before 12:00
  • Child and extra bed policies vary by room, each room rate is for a specific number of guests.
  • As a result of local government measures and guidelines put in place by services providers – including hotels and ancillaries – guests may find that some facilities or services are not available.Please visit https://static-sources.s3-eu-west-1.amazonaws.com/policy/index.html for further information
  • Car park
  • Deposit on arrival
  • Identification card at arrival
  • Minimum check-in age 18